Virtual Call Center Jobs
My first work at home business was with a company called
Arise Virtual Solutions. You work as a virtual call center. Meaning, you get a call from a customer, who thinks you work at the store they are calling and you assist them with ordering a product, returning an item, making reservations for dining, cruises, golf etc. or other customer service issues. And you get to do this from the comfort of your home in the clothes you want to wear. Now, you must use a non-wireless computer, (connected with a cable either to DSL or a cable modem) and a landline telephone. These days, this would leave out a lot of potential business owners. Everyone is wireless these days, but ALL virtual call centers that I have researched, require that nothing be wireless due to hacking issues. You may need a certain operating system and you will need a headset. American Express, Convergys and Live Ops are also virtual call centers that require this. Yes, you can work for American Express from home! If you don’t have these items or can’t get anything but satellite for your internet, you, unfortunately, are out of luck. I think it’s a shame because there are a lot of companies available to work for.
Arise has several different clients and they provide paid training. There are usually several time frames during the day for training and work is scheduled in 30 minute shifts from morning to night and with some companies, 24 hours a day. So, if you are a night owl, or need to go to school or get the kids of to school, you can have the flexibility you need. Typically schedules are released two weeks ahead of time, so you have time to plan around vacation, appointments and other events. You select the 30 minute shift you want to work. If it is a popular time, you may not get some of your selections. A lot of people want to work during the morning. Not me, so it wasn’t much of an issue. You usually have to work a minimum of 15 hours a week and sometimes 5 hours on the weekends, but it depends on the client. If you get up sick one day and can’t work or something comes up, you release those hours and someone may pick them up for you. You can also pick up extra hours, so always check the schedule. If no one picks up your time, you will receive a point penalty and you are only allowed so many. So, you can’t just decide NOT to go to work one day, but at least you don’t need a doctor’s note or have to tell your boss. YOU are the boss. This is YOUR business.
I worked for several clients and one was really fun and I had knowledge about the subject and could assist the customers even more than the next guy. Due to confidentiality agreements, I can’t tell you who. Unfortunately, the economy took a downturn and they decided to use their own in house call center rather than contract out. It was a sad day, but if I lived in the area, I wouldn’t want to lose my job to someone sitting at home. There were other clients, so I moved onto another that I had knowledge about and enjoyed that client. I worked for them for several years. When I moved from VA to north AL, all I had to do was set up my office and change the telephone number that would be called. Now, you don’t have to have long distance and you can tell the telephone company it is just for incoming calls. It will be cheaper that way, but you have to ask them for it. A couple of years later, it was time to move again. This time to south AL. We bought land and built our new home. I called Verizon and told them I needed to change my number and I discovered I was so far out in the boonies, that they didn’t have service at my house. I called every cable company in the area and no one could help. I finally ended up with satellite as I needed internet service, but then bye bye to my home job. I couldn’t believer there were areas that I couldn’t get DSL! I still check every once in awhile to see if a company has changed its mind about satellite and in three years, they haven’t yet.
I averaged $11 an hour and you get to wear what you want, work pretty much when you want and write off (as allowed) your computer and telephone which are my biggest expenses anyway. If you are organized, a self starter and can have quiet in your office area while you work, and of course, the right internet connection, this could be the job for you. There are many virtual call centers out there, just google it, and give it a try. You can use the link above to check them out. If you sign up, my id # is 361026. It probably won’t get either of us anything, but I found my name was still in the system. Guess it’s time to call Verizon to see if they have gotten to my area.
Here are a few virtual call centers I have researched:
Convergys – they are in automotive, financial, healthcare, retail, travel and hospitality areas.
Live Ops – just had a post on Facebook (Nov 9, 2015) that they are looking for agents for healthcare, insurance sales and claims. More agents are always needed around the holidays. They are also giving away a Caribbean cruise. Does your job do that?
Do you want to work here or from home?
If you have any experience with virtual centers or have any questions, just drop me a comment below. I look forward to hearing from you, AND finding a call center that allows satellite internet.